Refund policy

Overview

We strive for your complete satisfaction with every purchase. If you encounter an issue with your order, please review our policy below.

Physical Products

Quality Guarantee
We stand by the quality of our products. If you receive an item with a print error or visible defect, we will replace it or provide a refund. Please contact us within 30 days of receiving your order with your order details and a photo of the issue.

Non-Returnable Items
As our products are made to order, we do not accept general returns or returns due to size-related issues. Please check our size guide before making a purchase.

Return Process
To initiate a return for a defective product:

1. Contact Us: Email hello@simpl.agency with your order number and a description of the issue.
2. Return Approval: Once approved, you will receive instructions on how to return the item.
3. Refund or Replacement: After we receive and inspect the item, we will process your refund or send a replacement.

Digital Products

All Sales Final
Due to the nature of digital products, all sales are final. We do not offer returns or refunds for digital downloads. If you experience any issues with your digital purchase, please contact us, and we will assist you in resolving the problem.

Contact Us

For any questions or concerns regarding your order, please reach out to us at hello@simpl.agency. We’re here to help!