Shipping policy
Shipping Overview
We aim to get your order to you as quickly as possible. Here’s what you need to know about our shipping process:
Processing Time
- Physical Products: Orders are typically processed and shipped within 3-5 business days.
- Digital Products: Available for immediate download after purchase.
Shipping Time
- Standard Shipping: Delivery usually takes 5-10 business days within [your country/region].
- Expedited Shipping: Available at checkout for faster delivery, typically within 2-5 business days.
- International Shipping: Delivery times vary by destination but generally take 10-20 business days.
Shipping Costs
- Standard Shipping: Calculated at checkout based on your location and order size.
- Expedited Shipping: Additional fees apply, displayed at checkout.
- International Shipping: Costs depend on the destination and are calculated at checkout.
Free Shipping
- Domestic Orders: Free standard shipping on orders over $100.
- International Orders: Free standard shipping on orders over $200.
Order Tracking
You will receive an email with tracking information once your order has shipped. Please allow 24-48 hours for the tracking information to update.
Shipping Delays
Occasionally, shipping delays can occur due to factors beyond our control, such as customs processing or carrier issues. If your order is significantly delayed, please contact us for assistance.
Customs and Duties
For international orders, customs duties and taxes may apply. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
Lost or Damaged Items
If your order arrives damaged or doesn’t arrive at all, please contact us immediately at hello@simpl.agency. We will work with the carrier to resolve the issue.
Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes can only be made before the order has shipped.